Refund and Returns Policy
At The Neural Agency, we are committed to providing excellent digital marketing services. If you are not satisfied with our services, please review our refund and returns policy outlined below.
1. Eligibility for Refund
Refunds are available for services that have not been delivered as per the agreed terms. To be eligible for a refund:
- You must notify us within 14 days of the service delivery date.
- The request must include the order details and a clear explanation of the issue.
2. Non-refundable Services
Certain services are non-refundable once delivered and approved by the client, including but not limited to:
- Customized digital marketing plans
- Specialized consulting sessions
3. Refund Request Process
To request a refund, follow these steps:
- Contact our customer service team at [hello@theneuralagency.com].
- Provide your order details and the reason for the refund request.
- Our team will review your request and notify you of the approval or rejection of your refund.
4. Review and Approval
- Upon receiving your refund request, we will review it within 7 business days.
- We may request additional information to process your request.
- If approved, we will notify you and initiate the refund process.
5. Refund Processing
- Approved refunds will be processed within 14 business days.
- The refund will be credited to your original method of payment.
- You will receive a confirmation email once the refund is processed.
6. Service Adjustments
- If you are not fully satisfied with the delivered service, we will work with you to make necessary adjustments before considering a refund.
- Adjustments will be based on the initial agreement and scope of work.
7. Cancellation Policy
- You may cancel ongoing services with prior notice as specified in your service agreement.
- Any payments made for services rendered up to the cancellation date are non-refundable.
8. Contact Us
For further assistance or questions regarding our refund and returns policy, please contact us at:
- Email: [hello@theneuralagency.com]
- Phone: (754) 222-0834
9. Changes to This Policy
We reserve the right to update this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed about our practices.